Last updated: September 2025

This Privacy Policy explains how Swapna Vastraa (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when visitors and customers use our website https://www.swapnavastraa.com (“Site”), interact with our social channels, contact us, or shop at our offline store located at H4/84A, Bengali Colony, Mahavir Enclave, New Delhi 110045. By accessing our Site or visiting our store, consent is provided to this Policy and our practices described below.

Who We Are

Legal entity: Swapna Collection, operating as Swapna Vastraa, a trusted online ethnic store in India.

Registered address: H4/84A, Bengali Colony, Mahavir Enclave, New Delhi 110045

Store address: H4/84A, Bengali Colony, Mahavir Enclave, New Delhi 110045

Contact: info@swapnavastraa.com | +91-9319977536

Information We Collect

a) Information provided directly

Contact and identity: name, email, phone number, shipping and billing address, pincode.

Order details: products purchased, preferences, special instructions.

Account data: username, password, wishlist, saved addresses.

Communications: inquiries, feedback, reviews, support requests, WhatsApp/Instagram messages.

In-store: contact details for invoicing, alterations, pickup/delivery coordination.

b) Payment and transaction data

We use secure third‑party payment gateways (e.g., Razorpay/PayU/CC Avenue/Stripe) to process payments; card/bank details are handled by the gateway and not stored on our servers. We may receive limited payment confirmation data (payment ID, status, method, masked card type, UPI handle) necessary for order fulfillment and refunds.

c) Automatically collected data

Device and usage: IP address, browser type/version, device type, operating system, referring URLs, pages viewed, time spent, clickstream data.

Cookies and similar technologies: session cookies for cart and login, analytics cookies, preference cookies, and advertising/retargeting cookies where applicable. Cookie preferences can be managed via browser settings and any consent banner used on the Site.

d) Social and marketing data

If interacting through Instagram, Facebook, Google, or WhatsApp, we may receive profile or contact information consistent with platform permissions and applicable laws.

e) Optional sensitive information

We do not require sensitive personal data (e.g., Aadhaar, PAN) for shopping. If provided for GST invoicing or compliance, we process it only for that purpose and secure it appropriately.

Why We Use Personal Information

Order processing and fulfillment: confirm orders, ship products, handle returns/exchanges/refunds, and provide customer support.

Account and site features: maintain accounts, wishlists, order history, personalized recommendations.

Communication: transactional emails/SMS (order confirmations, shipping updates), service notices, policy changes.

Marketing: newsletters, offers, and product updates based on consent and opt-out choices.

Personalization and analytics: improve website performance, product assortments, UX, and customer experience.

Fraud prevention and security: detect, investigate, and prevent fraudulent transactions or misuse.

Legal and compliance: tax invoices, accounting, and regulatory obligations.

Legal Bases (where applicable)

Consent: newsletters, promotional communications, certain analytics/advertising cookies.

Contract: to fulfill orders and provide requested services.

Legitimate interests: improve services, ensure security, understand usage patterns (balanced with user rights).

Legal obligation: tax, accounting, and regulatory requirements.

Cookies and Tracking Technologies

Types: essential (site functionality), performance/analytics (e.g., Google Analytics), advertising/retargeting (e.g., Meta/Google Ads), and preference cookies.

Control: manage cookies via browser settings and any consent banner; essential cookies are necessary for core functions like cart and checkout.

Sharing and Disclosure

Service providers: payment gateways, shipping/courier partners, warehousing, customer support tools, SMS/email providers, analytics, advertising platforms, and website hosting. These parties process data under confidentiality and data protection commitments.

Legal compliance: disclosures to authorities, courts, or regulators when required by law or to protect our rights, users, and property.

Business transfers: in a merger, acquisition, or asset sale, data may transfer as part of the transaction subject to this Policy or a substantially similar one.

We do not sell personal data.

International Transfers

Some service providers may process data outside India. Where applicable, safeguards such as contractual clauses and secure transfer mechanisms are used to protect data.

Data Retention

Retain personal information for as long as needed for the purposes described: typically the duration of the customer relationship and thereafter as required for tax, accounting, legal, or fraud prevention obligations. When no longer required, information is securely deleted or anonymized.

Data Security

Administrative, technical, and organizational measures are used to protect personal data, including encryption in transit (HTTPS/SSL), strong access controls, secure hosting, and periodic reviews. No method of transmission or storage is 100% secure; reasonable steps are taken to reduce risk.

Your Rights and Choices

Access and update: request a copy of personal information and update inaccuracies.

Delete: request deletion of personal information subject to legal/legitimate retention needs.

Restrict/objection: object to certain processing (e.g., direct marketing) or request restriction in specific circumstances.

Portability: request certain data in a portable format, where applicable.

Marketing preferences: unsubscribe from promotional emails/SMS via the link/instructions provided or by contacting us. Transactional communications for orders and service updates will continue.

Cookies: manage non‑essential cookies via browser settings or consent banner preferences.

To exercise rights, contact: [support@swapnavastraa.com] with the subject “Privacy Request” and provide sufficient information to verify identity. For security, additional verification may be requested.

Children’s Privacy

The Site is intended for individuals aged 18 and above. We do not knowingly collect personal data from children. If a child’s data is believed to have been collected, contact us to delete it.

Third‑Party Links and Integrations

The Site may include links to third‑party websites, apps, or plugins (e.g., Instagram, WhatsApp, payment gateways). Data practices of those parties are governed by their own policies. Review their privacy terms before interacting.

In‑Store CCTV and Security (if applicable)

CCTV may operate in the offline store for safety, loss prevention, and incident investigation. Footage is retained for a limited period unless required for longer due to an investigation or legal need and is restricted to authorized personnel or law enforcement.

User‑Generated Content and Reviews

Reviews, testimonials, or images voluntarily submitted may be displayed on the Site or our social channels. Avoid posting personal information and request removal by contacting us.

Changes to This Policy

This Policy may be updated periodically to reflect changes in practices, legal requirements, or technology. The “Last updated” date will be revised, and continued use of the Site after changes indicates acceptance of the updated Policy.

Contact Us in case of grievance 

Email: info@swapnavastraa.com

Phone: +91-9319977536

Address: H4/84A, Bengali Colony, Mahavir Enclave, New Delhi 110045