Return / Refund Policy
(Exchange Only)
- Swapna Vastraa, a trusted online ethnic store in India, strongly believes in complete transparency in its operations.
- Business Model: Exchange‑only. Refunds are not offered under any circumstance.
- Exchange window: Exchange requests must be raised within 2 days after delivery.
- Eligibility conditions:
- Item must be unused, unwashed, unaltered, with all original tags and packaging intact.
- Mandatory opening/unboxing video recorded from unbroken seal to full unboxing for any damage/shortage/wrong‑item claim; submit within 24 hours of delivery.
- Item must pass Quality Check (QC) when received at our facility.
- Non‑exchangeable items:
- Customized/altered products (falls, pico, edging, blouse stitching, made‑to‑order).
- Sale/discounted items and accessories (e.g., jewelry, add‑ons).
- Who pays for shipping:
- The customer pays courier/shipping charges to send the item back for exchange.
- Replacement dispatch is initiated after QC approval.
- If requested size/color is unavailable:
- Store credit will be issued, valid for 6 months.
- How to initiate an exchange:
- Within 2 days of delivery, email or WhatsApp support with order ID, reason, and the mandatory unboxing video/photos. Support will share the return address and next steps.
- Pack securely in original packaging and ship to the provided address. Retain airway bill/tracking proof.
- After QC approval, the replacement will be dispatched or store credit issued if the requested variant is unavailable.
- Store pickup exchanges:
- Exchanges can also be processed via in‑store drop at Mahavir Enclave, New Delhi 110045 within the 2‑day window. QC and eligibility conditions remain the same.
- COD orders:
- COD is available at no extra fee or limit. Exchanges for COD orders follow the same process and conditions as prepaid orders.